ERP Support Expert

Location: Palma (Spain)
Contract: Permanent
Sector: Hospitality and tourism
Vacancies: 1
Discipline: Technical
Work modality: On site

MTS Globe

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over 20.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer

Job description

We are looking for an ERP Support Expert to join our team in Palma de Mallorca. This role will be responsible for leading the Finance ERP Support team, ensuring high-quality support to end users while continuously improving support processes and ways of working.

The ideal candidate combines strong people leadership, solid functional knowledge of financial ERP systems, and a hands-on support mindset. You will act as the main point of contact for complex issues, support the team in daily operations, and collaborate closely with the rest of the team to enhance user experience and system efficiency.

Main Responsibilities

Lead and support the ERP Finance Support team, ensuring a high level of service and user satisfaction
Act as an escalation point for complex or critical ERP-related incidents and user queries
Provide hands-on support to end users, resolving functional issues related to financial processes and ERP usage
Monitor support performance, workload, and service levels, ensuring timely and effective resolution of requests
Identify recurring issues and proactively drive process improvements to optimize support efficiency and quality
Define, document, and continuously improve support procedures, knowledge articles, and best practices
Support change management activities related to system updates, enhancements, and new functionalities
Ensure proper onboarding and continuous training of support team members and financial users
Promote a culture of collaboration, accountability, and continuous improvement within the team

Requirements

Proven experience as a Team Lead or Senior Support role
Experience supporting ERP systems, preferably Microsoft Dynamics 365, Navision, SAP, or similar platforms
Ability to combine people management with a hands-on operational role
Strong problem-solving skills and a structured approach to incident and request management
Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and business users
Comfortable working in a fast-paced, multicultural environment
Advanced English and Spanish skills, both written and spoken

Location: Palma (Spain)
Contract: Permanent
Sector: Hospitality and tourism
Vacancies: 1
Discipline: Technical
Work modality: On site

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