Transportation Quality Specialist

Location: الغردقة (Egypt)
Vacancies: 1
Work modality: On site

MTS Globe Egypt

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

Ensure the quality of transportation services provided to customers, including driver behavior, appearance, and vehicle condition.
Monitor and enforce cleanliness, readiness, and safety standards for all vehicles.
Conduct daily inspections of cars at the garage and airport parking areas.
Ensure drivers are properly trained, well-presented, and equipped with required safety tools.
Verify availability and condition of vehicle spare parts to ensure operational readiness.
Prepare and submit daily quality reports to the Quality Manager.
Receive vehicles from repair centers and confirm that all previous quality observations have been resolved.
Coordinate with Maintenance, Cleaning, Traffic, and Quality departments to address issues efficiently.
Follow up with the car wash and cleaning teams to ensure vehicles meet company standards.
Be present at the airport daily to ensure a smooth arrival process for customers.
Identify and resolve any obstacles that may negatively impact customer experience.

Requirements

Bachelor’s degree in Tourism & Hotels, Business Administration, or a related field.
Minimum of 5 years of relevant experience in quality, transportation, or service operations.
Strong people management and supervision skills.
Excellent problem-solving and quick decision-making abilities.
High attention to detail and quality standards.
Ability to work under pressure in operational environments.

Location: الغردقة (Egypt)
Vacancies: 1
Work modality: On site

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