Customer Service & Commercial Coordinator (Hurghada)


  • Location: الغردقة (Egypt)
  • Vacancies: 1
  • Work modality: On site

MTS Globe Egypt

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

Company Overview

 

MTS Globe is the largest independently owned incoming company in Europe, with a strong presence in 27 source markets. Each year, we serve over 10.6 million customers, generating 27 million overnights across more than 10,000 hotels. Our mission is to create true partnerships, deliver innovative IT solutions, and ensure client satisfaction. With a vision for continuous growth and expansion, MTS Globe offers a dynamic environment where passionate professionals can thrive and contribute to building the future of tourism.

---

Role Description

We are looking for a motivated and detail-oriented *Customer Service & Commercial Coordinator* to join our team in Hurghada. This is a full-time, on-site position, ideal for a professional with strong communication skills, commercial acumen, and a customer-first mindset.

The successful candidate will play a key role in maintaining excellent client relationships, supporting commercial operations, and driving business insights through analysis. You will collaborate with multiple departments, contribute to decision-making processes, and support the company’s growth by ensuring operational excellence.

 

 

Key Responsibilities

  • Act as the main contact point for clients, handling requests and inquiries with efficiency and professionalism.
  • Build and maintain strong, long-term partnerships with clients, identifying opportunities for further growth and collaboration.
  • Manage stop sales processes and ensure timely updates to stakeholders.
  • Monitor and validate reservation confirmations from suppliers to maintain accuracy and service quality.
  • Conduct weekly sales performance monitoring, prepare reports, and provide actionable insights.
  • Analyze competitive market trends and deliver detailed reports to support strategic decisions.
  • Collaborate closely with Yield and Booking departments to align objectives and improve performance.
  • Support and coordinate with team members, ensuring tasks are followed up effectively and communication is seamless.

Requirements

 

  • Minimum of 1 year of experience in operations within travel agencies, tour operators, or related fields.
  • Bachelor’s degree in Tourism, Business Administration, or a relevant discipline.
  • Proficiency in English (spoken and written); knowledge of German or other languages is a plus.
  • Strong computer skills, including Microsoft Word, Excel, Outlook, and data analysis tools.
  • Excellent analytical and problem-solving abilities, with experience working with data-driven reports.
  • Outstanding communication and interpersonal skills, with the ability to manage clients and internal stakeholders effectively.
  • Highly organized, proactive, and adaptable to a fast-paced environment.
  •  Innovative and creative mindset, capable of contributing fresh perspectives and process improvements.

---

What We Offer

  • An opportunity to work within a leading international tourism company with a strong global presence.
  • A collaborative and multicultural work environment
  • Career growth and professional development opportunities.
  • The chance to contribute to innovative projects and business strategies within the tourism industry.
  • Competitive compensation package.

  • Location: الغردقة (Egypt)
  • Vacancies: 1
  • Work modality: On site