Airport Customer Helper (Rep) – Kuşadası Bölge


  • Department: Operations - Airport
  • Location: Kuşadası (Turkey)
  • Sector: Hospitality and tourism
  • Vacancies: 1
  • Discipline: Operations
  • Work modality: On site

MTS Globe Turkey

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

We are looking for Airport Customer Helper (Rep) for Kuşadası Region

 

We have fantastic opportunities to join our Team as an Airport Customer Helper  for Summer 2025.

Our Airport Customer Helpers are present in the airport to ensure a smooth stress-free customer journey on both their arrival and departure to your destination.

What will you do in the role?

 

Reporting into the Airport Team Leader, you will Work as One Team with internal & external teams to deliver VIP Industry Leading Customer Service to our customers. You will be provided with fantastic training to ensure you:

 

  • Take Responsibility of meeting and greeting all our arriving and departing customers
  • Support with the preparation and delivery of essential holiday information and pre-booked transfers
  • Report the on-time performance of our transfers and customer queries quickly and effectively using our in-house digital systems

Requirements

What are the key skills / experience you’ll already have?

 

  • A genuine passion for delivering outstanding customer service at all times
  • The confidence to handle a variety of customer facing situations and make considered decisions in tight timeframes
  • A naturally positive and friendly personality, as well as the determination and resilience when working with large customer volumes
  • The flexibility to quickly adapt to changing situations
  • An organised approach to work and confidence in using multiple digital systems

 

What can we offer you?

  

  • Fully paid training, uniform & IT equipment
  • Local employment contract
  • Competitive salary
  • Monthly 1-1 meetings with the Airport Team Leader
  • Coaching, development & career progression.
  • Recommend a Friend bonus scheme

Our Airport Customer Helpers are rostered in line with our Summer 2025 flying programme. As such, you will have a flexible approach to the workplace including early starts, late finishes, split shifts & weekend working

 

As we employ on local employment contracts, ideally you will already hold full right to work documents for the country where the role is based and be living in the destination or willing and able to source your own accommodation and required documents.

 

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

 

Once we have received & reviewed your application, we will then invite you to complete the Summer 2025 overseas recruitment process. This includes a short IT assessment, video interview and then an invitation for you to come meet us at an assessment day!

This is a great opportunity to be part of an exciting, forward-thinking business.

Job closed

  • Department: Operations - Airport
  • Location: Kuşadası (Turkey)
  • Sector: Hospitality and tourism
  • Vacancies: 1
  • Discipline: Operations
  • Work modality: On site