Transfer Assistants Supervisor

Location: Barcelona (Spain)
Contract: Discontinuous fixed-term
Sector: Hospitality and tourism
Vacancies: 1
Discipline: Operations
Work modality: On site

MTS Globe Spain

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 65 destination offices in 19 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

Coordinate and organize the reception and welcome of clients at the airport.
Coordinate and assist with transfers from the airport to the hotel, ensuring compliance with company requirements and processes.
Organize and coordinate Transfer Assistants, providing guidelines to the staff on how to act in certain situations and face day-to-day challenges.
Assistance in cases of emergency.
Lead the team to ensure smooth operations at the airport during your shift.
Personnel supervision: punctuality, clocking in and out (GeoVictoria and/or paper template), mandatory uniform use, correct use of company materials, resolution of personnel incidents. This personnel supervision will be carried out by reporting each incident to the Operations Manager following the guidelines indicated by them or the company's management.
Receive and manage requests for shift changes from Airport Transfer Assistants through signed request forms from both parties involved, for the final approval by the Operations Manager.
Control and ensure the necessary materials for carrying out their tasks, as well as their proper functioning.
Supervise and manage the daily record of material withdrawal and its corresponding return (signed by each transfer assistant).
Keep track, inventory, and report office material needs (vouchers, pens, clipboards, bags, etc.) to the Operations Manager.
Report any changes, situations, or modifications that could improve service quality to the Operations Manager and Traffic (Traffic.bcn@mtsglobe.com).
Report changes and incidents to the transfer provider, sending copies to the Operations Manager and Traffic (Traffic.bcn@mtsglobe.com).
Weekly/bi-weekly report (to be defined) on incidents with suppliers as well as the status of operations in general to the Operations Manager.
Training for new staff members.
Selection of shift coordinator in your absence (work coordination tasks) with prior approval from the Operations Manager.
Support in the management of AENA accreditations alongside with the Operations Manager.
Creation/support in the management of monthly schedules and timetables together with the Operations Manager.

Requirements

Advanced level of English is a must, other languages will be a plus
Experience in people management
Strong leadership, communication, and collaboration skills
Proactive, organized individual with a positive attitude the role
Rotating shifts

Job closed

Location: Barcelona (Spain)
Contract: Discontinuous fixed-term
Sector: Hospitality and tourism
Vacancies: 1
Discipline: Operations
Work modality: On site

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