Office Assistant

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a proactive, confident and customer-focused Guest Advisor to provide excellent customer service to hotel guests in addition to engaging and selling tours of UAE attractions.  The role is focused on welcoming guests, assisting with hotel check-in when required, answering guest queries, and ensuring a positive overall experience. 

The ideal candidate for the Guest Advisor role is a highly motivated, proactive person, with a friendly and approachable attitude.  They will be fluent in English and Czech with a proven track record in guest services within the tourism/ hospitality industry.  They will have a persuasive personality and the ability to upsell excursions and tour packages in a way that feels helpful rather than pushy. 

JOB DESCRIPTION:

The Office Assistant is responsible for maintaining cleanliness, hygiene, and organization in assigned office areas, ensuring a comfortable and professional work environment for employees and visitors.

Office Area Cleaning & Maintenance:

• Sweep, mop, and vacuum office floors regularly.
• Dust and wipe down desks, chairs, tables, and other office furniture.
• Clean and polish glass doors, windows, and office partitions.
• Maintain cleanliness of meeting rooms, reception areas, and workstations.
• Empty trash bins and disposal of waste properly following company guidelines.

Employee Lounge & Pantry Maintenance:

• Keep pantry and lounge areas clean, ensuring tables, chairs, and countertops are sanitized.
• Clean and maintain coffee machines, microwaves, and refrigerators as required.
• Monitor and restock pantry essentials (tea, coffee, sugar, disposable cups, utensils, etc.).
• Ensure proper organization of kitchen supplies and appliances.

Hallway & Common Area:

• Keep the hallways clean and clutter-free.
• Wipe down walls and surfaces to maintain a neat appearance.
• Ensure proper placement of trash bins and empty them regularly.
• Report on any maintenance issues, such as lighting or flooring problems, to the administration.

Stock Monitoring & Reporting:

• Check and request replenishment of cleaning supplies, pantry essentials, and other necessary items.
• Maintain an inventory of cleaning tools and report any needed replacements.

Other Duties:

• Assist with setting up and cleaning after office meetings or events.
• Follow health and safety guidelines while handling cleaning materials and equipment.
• Perform any other housekeeping-related tasks assigned by the reporting line manager